-
If the driver is working on a dispatch order — the order is “In progress” — and something happens that stops them from continuing, the driver can call the dispatcher and ask them to report an “Incident”.
-
The dispatcher clicks “Incident” on the dispatch order, enters the reason and confirms.
- Once the dispatch order is moved to “Incident”, its state changes to “Incident”.
- The dispatcher can also resume the dispatch order by clicking “Resume trip”. The dispatch order then moves back to “In progress” automatically.
